Hotel Europe, Sunny Beach, Bulgaria


Frequently asked questions about Europe hotel

How can I get to Europe hotel and casino, Sunny beach resort?

If you are facing any difficulties finding us, contact us on +359 55 422 729.

What are the check-in and check-out hours?

Standard check in time is after 14:00, check out needs to be up 12:00. If there are available ready rooms before 14:00h you can check in. In case you would like to stay in your room after the scheduled time for check out, please contact the hotel reception desk by calling 9 from the telephone in your room or by phone +359 55 422 729 to check the availability and rates for stay.

What documents do I need to present to a hotel reception at check in?

As a guest, you have to provide a valid ID to be registered by the receptionist. If you are checking in through a travel agency, you have to provide us a hotel voucher for your reservation along with your personal document.

Are there special offers and promotions and how can I get them?

Yes, we are periodically preparing special offers and promotions that you can see on our Offers page. You can receive all new offers directly in your mailbox by subscribing to our newsletter below in the box.

Is there free of charge parking for hotel guests?

Yes, “Europe hotel and casino” has free of charge parking which can be used by all guests for the duration of their stay. For additional safety of your car there is 24-hour security parking persons.

Is the hotel pet-friendly?

It is forbidden to enter and stay with pets at the hotel.

Is smoking allowed in the room?

Smoking in the room is forbidden but each of them has a balcony where smoking is allowed.

Are there smoking rooms?

Europe Hotel and Casino does not have smoking rooms. On the balcony, as well as on all open spaces, smoking is allowed.

Where and how can I keep safety my valuables items, documents and money while I'm a guest at the hotel?

In each of the rooms in “Europe hotel and casino” there is a free of charge digital safe box that you can use during your stay. If you need, the hotel bellboy will assist you.

Is there wireless in the hotel?

Yes, wireless is provided throughout the hotel, including in each room. Its use is free of charge and unlimited.

I have a special occasion and I want to surprise my loved ones. Whom should I turn to?

We are pleased to assist you in organizing a special surprise for your loved ones. Kindly contact the "Guests relations" department via phone and the team will offer you to choose between beautiful flowers, chocolate temptations and other incredible surprises.

Can I use a luggage room in the hotel?

Yes, you can leave your luggage in the room at any time. Please contact the reception desk for assistance.

Do you have baby cots for the rooms and are they payable?

Yes, we have free of charge baby cots for the rooms. They are available upon request, please contact the hotel reception on +359 55 422 729 or contact your tour operator to prepare it for your room.

Is there a hairdryer available in the rooms?

Yes, each room is equipped with a hairdryer in the bathroom.

Is there an ATM in the hotel?

The hotel has an ATM  available for all hotel guests. 

Is there an exchange office in "Europe Hotel and Casino"?

Yes, you can use the exchange office, located to the right handside of the hotel's main entrance.

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